getaya Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

• "getaya," "we," "us," or "our" refers to the legal entity operating the getaya platform at getaya.bet, duly licensed by the Philippine Amusement and Gaming Corporation (PAGCOR).
• "Platform" refers to the getaya website, mobile applications, software, and all associated services accessible at getaya.bet.
• "Player," "you," or "your" refers to any individual who registers for, accesses, or uses the Platform.
• "Account" means the individual account registered by a Player on the Platform to access real-money gaming services.
• "Real Money Balance" means funds deposited by a Player and held in their Account for wagering purposes.
• "Bonus Balance" means promotional credits awarded by getaya that are subject to wagering requirements before withdrawal.
• "Wager" or "Bet" means any real-money stake placed on a game, event, or outcome available through the Platform.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body that licenses and supervises getaya's operations.
• "KYC" means Know Your Customer verification procedures required under applicable Philippine law and PAGCOR regulations.

2. Eligibility

To be eligible to register and maintain an active Account on getaya, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age;
• You are a natural person and are legally capable of entering into binding contracts under applicable law;
• You are not a resident of any jurisdiction in which online gambling is prohibited by law;
• You are not a current employee, contractor, director, officer, or immediate family member of getaya or any of its affiliates, game suppliers, or service providers;
• You have not previously been self-excluded from getaya or had an Account closed for violation of these Terms;
• You are acting on your own behalf and not on behalf of any third party;
• You are not registered on any national self-exclusion or problem gambling register that applies to the Platform.

getaya reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in Account suspension or closure. Providing false eligibility information constitutes a material breach of these Terms.

3. Account Registration & Security

3.1 Registration Requirements

To access real-money services on getaya, you must complete the registration process and provide accurate, current, and complete information including your legal full name, date of birth, Philippine mobile number, and a valid email address. You agree to promptly update your Account information if any details change.

3.2 One Account Policy

Each player is permitted to hold only one registered Account on getaya. Registration of multiple Accounts by a single individual — whether under the same or different names, email addresses, or payment methods — is strictly prohibited. Where duplicate Accounts are identified, getaya may void all associated wagers and promotional winnings, and permanently close all related Accounts without prior notice.

3.3 KYC Verification

In compliance with PAGCOR regulations and applicable anti-money laundering laws, getaya is required to verify the identity of all players before processing withdrawal requests. KYC verification may require you to submit a government-issued photo ID (such as a Philippine passport, driver's licence, or UMID), proof of address (such as a utility bill or bank statement dated within 90 days), and proof of the payment method used for deposits. Withdrawals will not be processed until KYC verification is satisfactorily completed.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials. getaya strongly recommends enabling two-factor authentication (2FA) via your registered Philippine mobile number. You must notify getaya immediately if you suspect unauthorised access to your Account. getaya shall not be liable for any losses arising from your failure to maintain the security of your credentials.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

getaya currently accepts deposits and processes withdrawals through the following payment channels: GCash, PayMaya, BPI Online, BDO Online, Metrobank Online, USDT (TRC-20 and ERC-20), and BTC. Available payment methods may vary and are subject to change without prior notice. getaya reserves the right to request that withdrawals be returned to the same payment method used for the corresponding deposit.

4.2 Minimum and Maximum Limits

Minimum deposit and withdrawal amounts are displayed in the cashier section of your Account and may differ by payment method. getaya reserves the right to impose maximum withdrawal limits per transaction, per day, or per week, particularly for players who have not completed full KYC verification. Current limits are published in the Platform's help section.

4.3 Processing Times

GCash and PayMaya withdrawals are typically processed within 5 to 30 minutes of approval for fully verified accounts. Bank transfers via BPI, BDO, and Metrobank are processed within one to three banking business days. Cryptocurrency withdrawals are typically processed within 30 to 60 minutes subject to network confirmation times. Processing times are estimates and not guaranteed.

4.4 Funds Ownership

Deposited funds remain the property of the player and are held separately from getaya's operational funds in accordance with PAGCOR player fund protection requirements. Interest does not accrue on player balances.

4.5 Dormant Accounts

An Account that has had no login activity for a continuous period of twelve (12) months is considered dormant. getaya may levy an administrative maintenance fee on dormant Account balances as published in the Platform's fee schedule. Players will be notified prior to any dormancy fee being applied.

5. Bonuses & Promotions

5.1 General Bonus Conditions

All bonuses, free spins, cashback offers, and promotional credits offered by getaya are subject to specific terms that are published at the time the promotion is made available. Where a conflict exists between these general Terms and the specific terms of an individual promotion, the specific promotional terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Unless otherwise stated, bonus funds are subject to a wagering requirement that must be completed before any portion of the bonus balance or associated winnings may be withdrawn. Wagering requirements, eligible games, and game contribution percentages are stated in the individual promotion terms. Wagers placed from the Real Money Balance are not affected by bonus wagering requirements.

5.3 Bonus Abuse

getaya actively monitors for patterns of bonus abuse including but not limited to: registering multiple accounts to claim the same promotion, exploiting technical errors or unintended promotional configurations, placing hedged or low-risk bets solely to satisfy wagering requirements, and any coordinated activity designed to extract value from promotions contrary to their intended purpose. Where bonus abuse is determined, getaya reserves the right to void the bonus, cancel associated winnings, and close the Account.

5.4 Expiry

Unclaimed or unused bonus funds expire in accordance with the timeframe stated in the applicable promotion. Expired bonuses cannot be reinstated.

6. Gameplay Rules

6.1 Game Integrity

All games available on the getaya platform use certified random number generator (RNG) technology or, in the case of live dealer games, are operated under conditions that ensure randomness and fairness. Game outcomes are final once the relevant game round is complete and the result has been recorded in getaya's system.

6.2 Technical Malfunctions

In the event of a technical malfunction, software failure, or communication error that affects the outcome of a game round, getaya reserves the right to void the affected wager and return the staked amount to the player's Account. getaya's records shall be the definitive reference for resolving disputes about game outcomes, subject to PAGCOR oversight.

6.3 Minimum and Maximum Bets

Minimum and maximum bet limits are displayed within each game interface. getaya reserves the right to adjust bet limits at any time. Wagers placed in excess of the stated maximum will be reduced to the maximum permitted amount at getaya's discretion.

7. Prohibited Conduct

The following conduct is strictly prohibited on the getaya platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of balances, and reporting to relevant law enforcement or regulatory authorities:

• Using automated software, bots, scripts, or artificial intelligence to place wagers or interact with the Platform;
• Colluding with other players, including coordinating bets in live dealer or multiplayer games to gain an unfair advantage;
• Exploiting software bugs, errors, or glitches to obtain credits or winnings that would not arise under normal operation;
• Engaging in money laundering or using the Platform to transfer funds obtained through illegal activity;
• Providing false, misleading, or fraudulent identity information during registration or KYC verification;
• Engaging in chargebacks or payment disputes with your bank or payment provider in bad faith after funds have been used for wagering;
• Sharing your Account credentials with any third party or allowing any third party to use your Account;
• Any conduct that getaya reasonably determines to be abusive, harassing, or threatening toward getaya staff or other players.

8. Intellectual Property

All content on the getaya Platform, including but not limited to trademarks, logos, game graphics, software, text, and user interface designs, is the proprietary property of getaya or its licensed third-party suppliers. No content may be reproduced, distributed, modified, publicly displayed, or used for commercial purposes without the prior written consent of getaya or the applicable rights holder. Unauthorised use of getaya intellectual property constitutes infringement and may give rise to legal action.

9. Privacy & Data Protection

getaya collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and Conditions. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy. getaya applies technical and organisational measures to protect player data in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). For full details on how your data is handled, please review the getaya Privacy Policy.

10. Limitation of Liability

To the fullest extent permitted by applicable law, getaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including loss of winnings due to technical failure, service interruption, or events beyond getaya's reasonable control.

getaya's total aggregate liability to any individual player for any claim arising from these Terms or use of the Platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit getaya's liability for fraud, wilful misconduct, or any other matter for which liability cannot be excluded or limited by Philippine law.

11. Account Termination & Suspension

11.1 Termination by getaya

getaya reserves the right to suspend, restrict, or permanently close any Account at its discretion, including where: a player has breached these Terms; regulatory requirements necessitate closure; fraudulent or illegal activity is suspected; or the Account has been inactive for an extended period in accordance with the dormancy policy in Section 4.5.

11.2 Termination by the Player

Players may request Account closure at any time by contacting getaya customer support. Upon closure, any remaining Real Money Balance will be returned to the player via an approved payment method after deducting any outstanding obligations. Bonus Balances that have not met wagering requirements will be forfeited upon Account closure.

11.3 Self-Exclusion

Players who wish to take a break from gambling may request a self-exclusion period through the Responsible Gaming section of their Account or by contacting support. Self-exclusion requests are processed promptly and cannot be reversed for the duration of the elected exclusion period. For more information, please see our Responsible Gaming page.

12. Dispute Resolution

If you have a complaint or dispute relating to your Account, a wager outcome, a promotional offer, or any other aspect of the getaya Platform, you should first contact getaya customer support with full details of your complaint. getaya will acknowledge your complaint within 48 hours and aims to resolve all disputes within 14 calendar days of receipt.

If a dispute cannot be resolved through getaya's internal process, you may escalate the matter to PAGCOR as the applicable regulatory authority. getaya will cooperate fully with any PAGCOR investigation or dispute resolution process. During any dispute, getaya reserves the right to suspend access to the affected funds pending resolution.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms that cannot be resolved through the dispute process in Section 12 shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14. Responsible Gaming

getaya is committed to promoting safe and responsible gambling practices. The Platform provides the following tools to help players manage their activity:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your Account settings.
• Session Time Limits: Configure reminders and automatic logouts after a specified period of play.
• Cooling-Off Periods: Temporarily restrict access to your Account for a nominated period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion cannot be reversed within the elected period.
• Reality Checks: Periodic on-screen notifications showing your session duration and net gaming activity.

Real-money gambling on getaya is available exclusively to players who are 21 years of age or older. This is a legal requirement under PAGCOR regulations.

15. Contact Us

If you have any questions about these Terms and Conditions, or need assistance with your Account, getaya's support team is available 24 hours a day, 7 days a week. You may reach us through the live chat function on the Platform or by emailing us at the address below. Email addresses are provided as plain text and are not clickable links.